NEW – IIS issues. IIS locked up 3x in one week since upgrading from 3.223.1.3 to 3.223.1.4. Requested G6 to roll back to 3.223.1.3. Pulled the request to upgrade to 3.231.1.4. No plans to upgrade in the future until these issues are resolved.
CARRY OVER – server latency has caused numerous user issues. G6 increased resources allocated. GideonSoft developers and administrators engaged with G6 to help troubleshoot and identify possible solutions to latency issues. Weekly meetings occurred with all parties. After resources increased, latency issues improved. Will continue to monitor and address issues throughout the summer and when ARSOF A&S begins in the fall.
CARRY OVER – IIS issues and server latency. Horizon Tech Advisor identified changes to make to the IIS settings. GideonSoft software developer released software patch to resolve GetFilteredScore issues. Discovered that nightly replication of the database (for PowerBI reporting) may be the root cause of the issues. Horizon team is drafting short term fixes until Horizon and G6 can identify a permanent fix.
Will continue to monitor and address issue throughout the summer and when ARSOF A&S begins in the fall.
CARRY OVER – IIS issues and server latency. Horizon Technical Advisors and the G6 have potentially identified the root cause. Follow-on meetings, testing and development of COAs will be forthcoming. Based on initial discussions, the Horizon team is drafting short term fixes until a permanent solution has been identified.
Will continue to monitor and address issue throughout the summer and when ARSOF A&S begins in the fall.
CARRY OVER – IIS issues and server latency. Horizon Technical Advisors and the G6 have identified the root cause – replication of the database to a reporting server database. G6 is looking into some short term solutions. Meanwhile, Horizon rep will continue to manually turn off the processing of variable data during the replication period to alleviate potential issues.
Follow-on meetings, testing and development of COAs will be forthcoming. Based on initial discussions, the Horizon team is drafting short term fixes until a permanent solution has been identified.
Will continue to monitor and address issue.
Legacy problems with server latency continue to exist. Horizon Technical Advisors and the G6 have identified the root cause – replication of the database to a reporting server database. G6 is developing short-term solutions, while the Horizon rep continues to maintain operations by manually turn off the processing of variable data during the replication period.
Follow-on meetings, testing and development of COAs continue. Based on initial discussions, the Horizon team is drafting short term fixes until a permanent solution has been identified.
Will continue to monitor and address issue.
Legacy problems with server latency continue to exist. Horizon Technical Advisors and the G6 have identified the root cause – replication of the database to a reporting server database. G6 is developing short-term solutions, while the Horizon rep continues to maintain operations by manually turn off the processing of variable data during the replication period.
Follow-on meetings, testing and development of COAs continue. Based on initial discussions, the Horizon team is drafting short term fixes until a permanent solution has been identified.
Will continue to monitor and address issue.
Server latency contributes to numerous user issues. We have assessed that it is not a software issue, but likely a hosted environment issue experienced on the SIE. Onsite GideonSoft Admin submitted a trouble ticket to the SOCOM helpdesk. Horizon is troubleshooting with MARSOC by installing a new web app in a different environment and will share results/feedback with SWCS/USASOC G6.
Server latency contributes to numerous user issues. We have assessed that it is not a software issue, but likely a hosted environment issue experienced on the SIE. Onsite GideonSoft Admin submitted a trouble ticket to the SOCOM helpdesk. Horizon is troubleshooting with MARSOC by installing a new web app in a different environment and will share results/feedback with SWCS/USASOC G6.
Decreased system performance has been attributed to server latency, software performance, usage during peak times, etc. 1st BN, G35, and Horizon analyst will meet in March to discuss system testing and analysis to accurately define and isolate the problem. Horizon will conduct an additional analysis on a parallel system to inform and refine any requirements.
Decreased system performance has been attributed to server latency, software performance, usage during peak times, etc. 1st BN, G35, and Horizon analyst will meet in March to discuss system testing and analysis to accurately define and isolate the problem. Horizon will conduct an additional analysis on a parallel system to inform and refine any requirements.
Horizon awaiting findings of system latency analysis conducted by 1st BN, G35 to determine what actions are required.
Horizon awaiting findings of system latency analysis conducted by 1st BN, G35 to determine what actions are required.
Horizon awaiting findings of system latency analysis conducted by 1st BN, G35 to determine what actions are required. Horizon will continue ongoing activities to improve system operation and user experience.